Privacy Policy

Digital Hub provides digital transformation and technology services to businesses and organisations. Depending on the engagement, our services may include:

• CRM implementation and consulting
• ERP implementation and integration
• Business process automation
• Workflow automation
• System and application integration
• API integration
• AI and intelligent automation solutions
• Website and digital solutions
• Customer communication solutions
• Data migration and system configuration
• Software consulting
• Training, implementation and ongoing support

In delivering these services, we may handle information belonging to our customers as well as information relating to their employees, customers, suppliers, prospects and other authorised users.

The types of personal information we collect depend on how you interact with Digital Hub and the services being provided.

This information may include:

• your name
• business or company name
• job title or position
• email address
• telephone or mobile number
• business address
• billing and account information
• enquiries and correspondence
• meeting and consultation information
• service and support requests
• project information
• CRM or ERP account information
• information submitted through website forms
• information you provide during demonstrations or consultations
• information required to configure or integrate third-party platforms
• technical and system information
• IP address, browser, device and website usage information
• marketing and communication preferences.

Where necessary for a particular project or service, we may process other information supplied by a customer through their systems.

We will generally only collect information that is reasonably necessary for our business activities or for providing the requested services.

Digital Hub frequently works with business applications such as CRM, ERP, accounting, communication, automation, AI and other cloud platforms.

When providing implementation, migration, integration, support or consulting services, we may be given access to information stored within a customer’s systems.

This could include information relating to:

• customers and prospects
• employees
• suppliers
• business contacts
• sales opportunities
• invoices and transactions
• support requests
• communications
• operational records.

Where Digital Hub processes this information on behalf of a customer, the customer generally remains responsible for determining why the information is collected and how it is used.

Digital Hub will access and use customer data only as reasonably required to provide the agreed services, meet our contractual obligations, provide support, maintain security or comply with applicable law.

We may collect information directly from you when you:

• contact Digital Hub
• submit a website enquiry
• request a consultation or demonstration
• purchase or enquire about our services
• communicate with us by telephone, email, SMS, online chat or other channels
• attend a meeting or event
• enter into an agreement with us
• request technical support
• provide information during a project
• subscribe to marketing communications.

We may also receive information from:

• your employer or organisation
• authorised representatives
• technology partners
• software vendors
• referral partners
• publicly available business sources
• third-party applications you authorise us to access
• CRM, ERP and other platforms involved in a customer project.

Our website and online services may also automatically collect certain technical information.

When you visit our website, certain information may be collected automatically, including:

• IP address
• browser type
• device type
• operating system
• referring website
• pages visited
• date and time of access
• interactions with website content
• approximate geographic information derived from technical data.

We may use cookies, pixels, tags and similar technologies to operate our website, remember preferences, understand website usage, measure marketing performance and improve the user experience.

Some cookies are necessary for website functionality, while others may relate to analytics, personalisation or advertising.

You can usually control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Digital Hub may use personal information to:

• respond to enquiries
• provide consultations and demonstrations
• prepare proposals and quotations
• establish and manage customer relationships
• deliver contracted services
• configure CRM, ERP and other platforms
• implement integrations and automation
• migrate and manage data
• provide technical support
• communicate regarding projects or services
• process billing and payments
• manage accounts and subscriptions
• improve our products, services and customer experience
• maintain and improve our website
• monitor performance and security
• detect or prevent misuse, fraud or security incidents
• perform internal administration and reporting
• communicate product, service or business updates
• conduct marketing where permitted
• comply with contractual and legal obligations.

We may also use aggregated or de-identified information for analytics, service improvement and business planning where individuals cannot reasonably be identified from that information.

Digital Hub may implement or support solutions that incorporate artificial intelligence, machine learning, workflow automation or other automated technologies.

Depending on the solution and customer requirements, these technologies may process information to perform functions such as:

• responding to customer enquiries
• categorising information
• summarising communications
• assisting with workflows
• extracting information from documents
• generating suggested responses
• routing requests
• supporting customer service activities
• assisting business processes and decision-making.

Where Digital Hub implements an AI or automated solution for a customer, the manner in which personal information is processed will depend on the customer’s configuration, instructions and the technology providers involved.

We seek to use and implement these technologies responsibly and apply appropriate privacy and security considerations to the circumstances.

We do not sell personal information.

We may disclose personal information where reasonably necessary to:

• employees and authorised contractors
• technology and software providers
• cloud hosting providers
• CRM and ERP providers
• telecommunications and communication providers
• payment processors
• professional advisers
• analytics and marketing service providers
• implementation and integration partners
• security and IT service providers
• related entities or business partners where appropriate.

We may also disclose information where:

• you have authorised us to do so
• disclosure is required or authorised by law
• it is necessary to protect our legal rights
• it is reasonably necessary to investigate fraud or security incidents
• it forms part of a business sale, restructure, merger or acquisition, subject to appropriate safeguards.

We take reasonable steps to limit disclosures to information relevant to the service or purpose involved.

Digital Hub implements and integrates third-party software and cloud services. These platforms may operate under their own privacy policies, terms and data-processing arrangements.

Depending on your Digital Hub solution, information may be processed through platforms relating to:

• CRM
• ERP
• accounting
• cloud infrastructure
• email and communications
• messaging
• AI services
• automation
• analytics
• website hosting
• customer support.

We recommend reviewing the privacy policies of the relevant third-party providers used within your particular solution.

Digital Hub is not responsible for the independent privacy practices of third-party services that are outside our reasonable control.

Some technology providers, cloud platforms, software vendors, support providers or infrastructure used by Digital Hub or our customers may process or store information outside Australia.

The countries involved will depend on the platforms and services selected for a particular customer or project.

Where personal information is disclosed overseas and Australian privacy law requires us to take particular steps in relation to that disclosure, we will take reasonable steps appropriate to the circumstances.

Customers should also review the data-location and privacy arrangements of third-party platforms selected for their solutions.

Digital Hub takes reasonable technical and organisational measures designed to protect personal information from:

• misuse
• interference
• loss
• unauthorised access
• unauthorised modification
• unauthorised disclosure.

Depending on the systems involved, these measures may include access controls, authentication, encryption, security monitoring, backups, permission management and other security practices.

However, no internet transmission, cloud platform or electronic storage system can be guaranteed to be completely secure.

Customers are also responsible for maintaining appropriate security over their own accounts, passwords, users, devices and systems.

We retain personal information for as long as reasonably necessary to:

• provide our services
• maintain customer and business records
• provide support
• meet contractual requirements
• comply with legal and regulatory obligations
• resolve disputes
• maintain security and audit records.

When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to applicable legal, contractual, backup and technical requirements.

Where permitted by law, Digital Hub may contact existing or prospective customers about products, services, events, technology solutions or information we believe may be relevant to their business.

Marketing communications may be delivered through channels such as email, telephone, SMS or other electronic communications.

You may opt out of marketing communications at any time by using an unsubscribe facility where available or by contacting us.

Operational, transactional, security or service-related communications may still be sent where necessary.

You may request access to personal information Digital Hub holds about you and request that inaccurate, incomplete or outdated information be corrected.

To make a request, contact us using the details provided below.

We may need to verify your identity before providing access or making a correction.

In some circumstances, access may be limited or refused where permitted or required by law. Where appropriate, we will explain the reason.

If you believe Digital Hub has not handled your personal information appropriately, please contact us.

Please provide sufficient information for us to understand and investigate your concern.

We will review the matter and aim to respond within a reasonable period.

If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or another relevant regulator.

Digital Hub maintains processes for responding to suspected or confirmed data security incidents.

Where a data breach is likely to result in serious harm and notification is required under applicable Australian law, we will take appropriate steps to assess the incident and make required notifications.

Where an incident relates to information we process on behalf of a customer, we will work with the affected customer and relevant service providers as appropriate.

Our website may contain links to third-party websites, platforms or services. Digital Hub does not control the privacy practices or content of those third parties. Accessing an external website is subject to that provider’s own privacy policy and terms.

We encourage you to review those policies before providing personal information.

Digital Hub may update this Privacy Policy periodically to reflect changes to our services, technology, business operations, privacy practices or regulatory requirements.

The current version will be published on our website and identified by the Last Updated date.

We encourage you to review this Privacy Policy periodically.

If you have questions about this Privacy Policy, wish to request access or correction of your personal information, or would like to make a privacy complaint, please contact us.