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Industries

Different industries. The same broken joins.

The vocabulary changes between a factory, a builder, a practice and a distributor - the failure points do not. Information stops at a boundary, someone rekeys it, and the numbers stop agreeing. We work from your operating model rather than an industry template.

At a glance

Coverage
Fifteen cornerstone operating models across operations, projects, services and customer-facing businesses.
How we start
Trace one end-to-end flow before proposing any system change.
What we avoid
Industry templates applied without understanding how your work is actually costed.

Where we work

Fifteen operating models, four families of constraint.

Industries are grouped by the shape of the problem rather than by sector convention. Most businesses recognise themselves in more than one.

Operations & supply chain

Businesses where physical goods, stock accuracy and true cost decide the margin. The constraint is usually the join between order, inventory, purchasing and finance.

  • Manufacturing

    Manufacturing ERP works when production planning, stock, purchasing and job costing share one picture.

    1. Demand
    2. Planning
    3. Procurement
    4. Production
    5. Quality
    6. Despatch
    7. Finance
  • Wholesale & Distribution

    Distribution ERP, warehouse management and B2B ordering working from the same stock and pricing data.

    1. Order
    2. Availability
    3. Purchasing
    4. Warehouse
    5. Despatch
    6. Invoicing
  • Logistics & Supply Chain

    Movement, exceptions and cost-to-serve are only manageable when every handover leaves a record.

    1. Order
    2. Plan
    3. Inbound
    4. Warehouse
    5. Despatch
    6. Delivery
    7. Reconcile
  • Automotive & Parts

    Parts identification, fitment data and workshop scheduling behave like three different businesses.

    1. Enquiry
    2. Quote
    3. Parts
    4. Purchasing
    5. Fulfil or fit
    6. Invoice

Project & field operations

Work happens away from the office, and the record of it arrives late. Scheduling, job cost and evidence capture drive both margin and cash.

  • Construction

    Construction ERP and job costing: estimating, variations and progress claims that reach finance on time.

    1. Enquiry
    2. Estimate
    3. Contract
    4. Schedule
    5. Variation
    6. Claim
    7. Finance
  • Field Services & Trades

    Job management and field service software: scheduling, mobile capture and job profitability.

    1. Enquiry
    2. Quote
    3. Dispatch
    4. On site
    5. Parts
    6. Complete
    7. Invoice
  • Real Estate & Property

    Enquiry response time and portfolio-level visibility sit across sales, leasing and management.

    1. Enquiry
    2. Qualify
    3. Listing or lease
    4. Transaction
    5. Manage
    6. Report

Services & knowledge businesses

The product is people's time and judgement. Scope, capacity and recoverability are the numbers that matter, and they usually live in the wrong places.

  • Professional Services

    Utilisation and recoverability depend on delivery data reaching billing without rework.

    1. Lead
    2. Proposal
    3. Onboard
    4. Resource
    5. Deliver
    6. Time
    7. Bill
  • Accounting & Financial Services

    Client onboarding, document chasing and job workflow consume the capacity that fee earners need.

    1. Referral
    2. Onboard
    3. Collect
    4. Prepare
    5. Review
    6. Lodge or deliver
    7. Bill
  • Technology & IT Services

    Projects, tickets, time and recurring revenue rarely reconcile without manual assembly.

    1. Lead
    2. Scope
    3. Project
    4. Support
    5. Time
    6. Billing
    7. Renewal

Customer, community & experience

High contact volume, repeat relationships and reputation risk. Response consistency and a single view of the person matter more than transaction complexity.

  • Healthcare

    Administrative workflow, referral handling and reporting - approached conservatively around clinical systems.

    1. Referral
    2. Intake
    3. Schedule
    4. Service
    5. Follow-up
    6. Billing
    7. Report
  • Retail & eCommerce

    Channels multiply faster than the systems behind them, and stock truth is the first casualty.

    1. Demand
    2. Order
    3. Stock
    4. Fulfil
    5. Service
    6. Returns
    7. Margin
  • Education & Training

    Enquiry to enrolment to completion crosses marketing, admissions, delivery and finance systems.

    1. Enquiry
    2. Application
    3. Enrol
    4. Deliver
    5. Progress
    6. Complete
    7. Invoice
  • Hospitality & Tourism

    Bookings, guest communication and supplier operations sit around a booking system that rarely shares data.

    1. Enquiry
    2. Booking
    3. Pre-arrival
    4. Experience
    5. Payment
    6. Feedback
  • Nonprofit & Associations

    Members, donors, volunteers and program participants are usually the same people in four databases.

    1. Acquire
    2. Onboard
    3. Engage
    4. Program
    5. Renew
    6. Report

How we use industry knowledge

Sector context informs design. It does not decide the answer.

  • We start from the operating model, not the platform

    The first conversation traces one end-to-end flow - usually enquiry to cash - and identifies where information stops and someone rekeys it.

  • Industry knowledge shapes design, not the product choice

    Understanding how a builder claims progress or how a distributor prices a customer changes the configuration far more than the logo on the software.

  • Platform fit is decided after the architecture

    GoHighLevel, Zoho and Odoo each lead in different parts of the flow. Which combination fits depends on where your constraint sits.

Shared architecture

One flow, applied to your business.

Every engagement maps to the same connected-business stages. The difference is where your constraint sits.

  1. 01

    Attract

    Demand created and captured through one accountable channel set.

  2. 02

    Convert

    Enquiry qualified, quoted and won with a documented handover to delivery.

  3. 03

    Manage

    Customer, contract and commitment held in one system of record.

  4. 04

    Operate

    Work scheduled, executed and costed against the original commitment.

  5. 05

    Automate

    Repetitive movement of information removed once the process is stable.

  6. 06

    Analyse

    Margin, throughput and capacity read from operational data, not rebuilt monthly.

  7. 07

    Scale

    Volume increases without proportional administrative headcount.

Tell us how work moves through your business.

One conversation about your enquiry-to-cash flow usually surfaces the two or three joins costing the most.