Industries
Different industries. The same broken joins.
The vocabulary changes between a factory, a builder, a practice and a distributor - the failure points do not. Information stops at a boundary, someone rekeys it, and the numbers stop agreeing. We work from your operating model rather than an industry template.
At a glance
- Coverage
- Fifteen cornerstone operating models across operations, projects, services and customer-facing businesses.
- How we start
- Trace one end-to-end flow before proposing any system change.
- What we avoid
- Industry templates applied without understanding how your work is actually costed.
Where we work
Fifteen operating models, four families of constraint.
Industries are grouped by the shape of the problem rather than by sector convention. Most businesses recognise themselves in more than one.
Operations & supply chain
Businesses where physical goods, stock accuracy and true cost decide the margin. The constraint is usually the join between order, inventory, purchasing and finance.
Manufacturing
Manufacturing ERP works when production planning, stock, purchasing and job costing share one picture.
- Demand
- Planning
- Procurement
- Production
- Quality
- Despatch
- Finance
Wholesale & Distribution
Distribution ERP, warehouse management and B2B ordering working from the same stock and pricing data.
- Order
- Availability
- Purchasing
- Warehouse
- Despatch
- Invoicing
Logistics & Supply Chain
Movement, exceptions and cost-to-serve are only manageable when every handover leaves a record.
- Order
- Plan
- Inbound
- Warehouse
- Despatch
- Delivery
- Reconcile
Automotive & Parts
Parts identification, fitment data and workshop scheduling behave like three different businesses.
- Enquiry
- Quote
- Parts
- Purchasing
- Fulfil or fit
- Invoice
Project & field operations
Work happens away from the office, and the record of it arrives late. Scheduling, job cost and evidence capture drive both margin and cash.
Construction
Construction ERP and job costing: estimating, variations and progress claims that reach finance on time.
- Enquiry
- Estimate
- Contract
- Schedule
- Variation
- Claim
- Finance
Field Services & Trades
Job management and field service software: scheduling, mobile capture and job profitability.
- Enquiry
- Quote
- Dispatch
- On site
- Parts
- Complete
- Invoice
Real Estate & Property
Enquiry response time and portfolio-level visibility sit across sales, leasing and management.
- Enquiry
- Qualify
- Listing or lease
- Transaction
- Manage
- Report
Services & knowledge businesses
The product is people's time and judgement. Scope, capacity and recoverability are the numbers that matter, and they usually live in the wrong places.
Professional Services
Utilisation and recoverability depend on delivery data reaching billing without rework.
- Lead
- Proposal
- Onboard
- Resource
- Deliver
- Time
- Bill
Accounting & Financial Services
Client onboarding, document chasing and job workflow consume the capacity that fee earners need.
- Referral
- Onboard
- Collect
- Prepare
- Review
- Lodge or deliver
- Bill
Technology & IT Services
Projects, tickets, time and recurring revenue rarely reconcile without manual assembly.
- Lead
- Scope
- Project
- Support
- Time
- Billing
- Renewal
Customer, community & experience
High contact volume, repeat relationships and reputation risk. Response consistency and a single view of the person matter more than transaction complexity.
Healthcare
Administrative workflow, referral handling and reporting - approached conservatively around clinical systems.
- Referral
- Intake
- Schedule
- Service
- Follow-up
- Billing
- Report
Retail & eCommerce
Channels multiply faster than the systems behind them, and stock truth is the first casualty.
- Demand
- Order
- Stock
- Fulfil
- Service
- Returns
- Margin
Education & Training
Enquiry to enrolment to completion crosses marketing, admissions, delivery and finance systems.
- Enquiry
- Application
- Enrol
- Deliver
- Progress
- Complete
- Invoice
Hospitality & Tourism
Bookings, guest communication and supplier operations sit around a booking system that rarely shares data.
- Enquiry
- Booking
- Pre-arrival
- Experience
- Payment
- Feedback
Nonprofit & Associations
Members, donors, volunteers and program participants are usually the same people in four databases.
- Acquire
- Onboard
- Engage
- Program
- Renew
- Report
How we use industry knowledge
Sector context informs design. It does not decide the answer.
We start from the operating model, not the platform
The first conversation traces one end-to-end flow - usually enquiry to cash - and identifies where information stops and someone rekeys it.
Industry knowledge shapes design, not the product choice
Understanding how a builder claims progress or how a distributor prices a customer changes the configuration far more than the logo on the software.
Platform fit is decided after the architecture
GoHighLevel, Zoho and Odoo each lead in different parts of the flow. Which combination fits depends on where your constraint sits.
Shared architecture
One flow, applied to your business.
Every engagement maps to the same connected-business stages. The difference is where your constraint sits.
01
Attract
Demand created and captured through one accountable channel set.
02
Convert
Enquiry qualified, quoted and won with a documented handover to delivery.
03
Manage
Customer, contract and commitment held in one system of record.
04
Operate
Work scheduled, executed and costed against the original commitment.
05
Automate
Repetitive movement of information removed once the process is stable.
06
Analyse
Margin, throughput and capacity read from operational data, not rebuilt monthly.
07
Scale
Volume increases without proportional administrative headcount.
Continue exploring
Tell us how work moves through your business.
One conversation about your enquiry-to-cash flow usually surfaces the two or three joins costing the most.